FOR THE SALES STAFF
- Use the Call management screen as the hub for all sales and service activity (invoices, AR, orders, shipments, notes, etc.)
- Make more calls resulting in higher sales totals
- Send marketing letters from your workstation ... customize from a list of standard letters for either mailing or faxing
- Send e-mail to clients and receive answer at your workstation
- Create labels for letters and mailers
- Maintain a customer diary of activity
- Add free-text customer notes and comments
- View calendar of scheduled call counts
- Find customers by any word or word fragment in name (also use last name, city, phone number or user defined key word)
- Credit card processing (on-line authorization is option in US)
- Recency and frequency rankings to identify best customers
- Pro forma invoices for quotations and special situations
- Fax feature for sending digitized catalog pages and spec sheets from workstation. Also fax order confirmations, invoices, etc.
- Call filtering by campaign, priority, time zone and date
- Sales statistics displayed on-screen (same statistics on supervisor screen)
- product searching to view information such as inventory status, selling points, catalog descriptions, availability calendar, etc.
- Lots More!!
FOR ORDER ENTRY
- Many orders are entered in less than two minutes
- Create partial shipments or ship complete
- Specify temporary attention lines and temporary shipping addresses
- Display shipping fees and taxes with order entry
- Enter order information in any sequence ... enter products first!
- Book previews, rentals, conversions, etc. on the same order
- Create quotation orders ... keep order on file until customer approval
- Allocate stock during order entry
- Hold orders for variety of reasons
- Enter Credit Cards
FOR CUSTOMER SERVICE
- Maintain many phone numbers per person for office, home, car, fax, etc. Also record the contact's Internet e-mail address
- Lookup shipment information (ship date, tracking numbers)
- Lookup invoices and payment status on-screen
- "Re-print" invoices/statements and fax to customer on the spot
- Access comprehensive service information: customer files, orders, shipments, invoices, AR statements, diary notes, free text notes, and sales history
- Exchange diary notes across departments ... not just sales people
- Route callbacks to others for follow-up if needed
- In short, answer about any question or solve any problem that you encounter with a customer ... without a hand-off!
- For Inventory Control
- Includes strong purchasing module
- Supports automatic PO creation based upon inventory levels
- Provides cycle counting for physical inventory
- Allows non-inventoried and sundry items
- Controls literature, guides, and other supporting items
- Allows inventory adjustments
- Calculates FIFO and standard cost of goods
- Supports both a one stage and two stage pick process
- Displays inventory transaction history screen
- Includes extensive third-party shipping activity
FOR ACCOUNTING
- Easy interface with external General Ledger system
- Cash entry includes opportunities to correct entry errors
- Quick post with invoice number ... find account with comprehensive search: customer, invoice, order, or pro forma
- Automatic credit holds
- AR collections call queues are established for collection calls
- Diary notes of collection activity … available to sales staff
- Producer royalty system
- Incoming distributor royalties
- Calculates and posts finance charges
- Strong inventory valuation capability
- For the Marketing Staff
- Build queues for campaign calling
- Create broadcast fax campaigns
- Manage direct mail and coordinate with calling and faxing
- Maintain sets of customizable standard letters
- Track campaign with on-screen summaries
- Track source codes for both calls/orders and for leads
- Specify use of alternate letter greetings for a personal touch
- Manage digitized items with PC based tools
- Easily download transaction data to PCs to use Excel, Access, Word, etc. for reporting, etc.
- Eliminate duplicate customers retaining full history information
FOR MANAGEMENT
- ARC/400 keeps you current with new directions in training media
- Holds the line on escalating computer hardware costs
- ARC Attendant saves people time reducing Overhead costs
- Short learning curve will minimize your training expenses
- Relational data base allows for complete reporting either on AS/400 or on a PC using Access, Excel, etc.
- Integrates well with other systems including Microsoft BackOffice, Novell IntraNetware, and most 3rd party software
- Your data is protected with security and confidentiality features
- Stay on top of daily results... track sales throughout the day
- Reports can be customized by your people using user oriented reporting tools ... reduces reliance upon programmers
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